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Badging all Visitors Reduces Crime and Increases Safety at a Major Northeast Hospital


hospital security, hospital safety

The Challenge

There was a public perception that a major hospital in a New England capital city was not safe. People could come and go with no check-in, resulting in frequent thefts from patients and staff, as well as drug use in public bathrooms.

The Approach

The Guest Services and Public Safety departments concluded they needed to understand who is in their buildings. First, they required everyone to sign in by hand and wear adhesive visitor labels. Next, at THRESHOLD’s recommendation, the hospital switched from plain adhesive labels to expiring visitor badges for added security. Finally, they upgraded from a manual visitor badge system to THRESHOLD’s electronic visitor management system, eVisitor.

The Result

The switch to the new system has reduced the number of reported thefts at the hospital, as well as the number of arrests from the use of illegal drugs in its public bathrooms, making the hospital a safer place to visit, work, and receive treatment.

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