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What you gain when you have an effective visitor management system (and what you risk when you don't)


visitor management best practices     manage visitors; building security

The COVID-19 pandemic has made us better aware of — and careful about — our surroundings, including the people we encounter in public spaces.

We understand, especially now, the importance of scrutinizing visitors at our places of work before allowing them to enter. This follows best security practices and should continue.

In support of our visitor policies, we each need a visitor management system that does the following:

  • Requires visitors to check in at the front desk
  • Allows the front desk to authorize visits (and to refuse them)
  • Helps staff to identify and assist strangers in the halls
  • Keeps a record of who visited whom, and when, in case of an incident and for contact tracing
  • Assures building occupants that a security procedure is in place and gives them the confidence that they can work, receive services, or visit in a safe environment
  • Lets us know who is in the building at all times, especially for emergency evacuations

In short, an effective visitor management system should tell us who has permission to be in our facility and who does not.

But what happens when we fail to manage our visitors properly?

Any unauthorized visitor should be considered a security breach, with assumed bad consequences. These include the following:

  • Bringing disease into our buildings, now more than ever
  • Physically harming our clients/patients/students, staff, and other visitors
  • Stealing personal belongings and our organizations’ assets, such as equipment, supplies, and trade secrets
  • Being under the influence of a controlled substance

At best, not identifying visitors makes employees wonder about them. At worst, it leaves people and property exposed to potential harm.

Let’s stay safe and badge every visitor.

Time for a visitor management upgrade? Take our short quiz.

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